Smekám před zákaznicky orientovaným přístupem

To whom it may concern,

I have booked a car rental via the online booking platform on 13th August 2012. Today, I have been informed by my friend, that we are paying a too high rate for the car rental.

I have at the moment rate of 345 EUR for car rental of Peugeot 308 or similar + 50 EUR cancellation fees. The car rental is from 18.10.2012 to 25.10.2012. I have checked SIXT online rates on the website and for the same period you offer at the moment rate of 164.92 EUR. The price seems to be comparable also to other companies on the market.

My question is, why I am paying for the same period and the same car category over 2 times more than you offer at the moment online. I have already given you my credit card details for the prepayment.

I suggest following:

1) you cancel my reservation free of charge without any cancellation fees

2) you provide me the service at the reasonable charge – which is 164,92 EUR + you offer me free upgrade to higher car category for all the hassle about this

3) you will not accept 1 or 2 and I will be forced to do following:
– cancel the reservation and pay you those 50 EUR
– I will never book a car via nor
– I will never recommend nor

I am looking forward your soonest reply and I am truly disappointed by the policy both of your companies. If this is not a mistake, I consider it as a cheat and unfair behavior!

Best regards,
Miroslav Motejlek

Dear Mr. Miroslav,

Thank you for your email.

Please be kindly informed that your reservation ref. 137177394 has been canceled free of charge, without any fees, as requested, and the moneys refunded to the credit card used for the booking.

Thank you because with the information you have provided we are investigating this case, and we will be able to improve the service. Please accept our apologize for the inconvenience caused.

Best regards,

Dolores Galvez
Customer Care

A jak napsala, tak se během pár dní také stalo.

Předcházející článek Michal Šnobr, „polobůh“, který J&T a jejím klientům vydělal desítky miliard

Následující článek

V Herálci vyrostla slušná konkurence pro Mcely. Je ale stále, co zlepšovat